To join our family, call our New Patient Information Line today: 252.633.4111
Let us know you’re on your way and you can save your spot in line to help minimize your wait time upon arrival. The On My Way feature lets us know you are coming to our Urgent Care and why. This information allows us to streamline your check-in experience and better prepare for your visit. Please understand your arrival time is not an appointment, and an estimation only. Clinical needs are evaluated at arrival and your place in line may change if another patient has a more serious condition. Wait times listed online are estimates and subject to change. If you arrive later than your selected arrival time, you might lose your place in line. We will do our best to accommodate you with a new estimated wait time.
One visitor will be allowed per patient. Further visitors are up to provider discretion.
CCHC Urgent Care office is open later and more days than the standard M-F business hours. Beginning July 1, 2022, you will see a charge for Service(s) provided in the office during regularly scheduled evening, weekend, or holiday office hours, in addition to your basic service.
Frequently Asked Questions:
What is On My Way?
On my Way is a feature on the CCHC Urgent Care website, and MyChart that allows patients to let us know that they are coming. By checking-in online, it reserves that patient’s space in line before they arrive at clinic. On My Way also shows an estimated wait time. The advantage of viewing wait times and then checking-in through On My Way is that you can wait at home.
Do I need to have a CCHC MyChart Account to use On My Way?
No. While we encourage you to sign up for a CCHC MyChart Account, you can use the online tool to reserve your spot without a CCHC MyChart account.
Is it secure?
Yes. Our secure platform is dedicated and designed to protect patient privacy.
Is this a scheduled appointment at CCHC Urgent Care?
On My Way allows you to reserve your spot to minimize your wait time in the clinic. We do our best to provide appropriate care to all patients as quickly as possible. However, we are required to treat the sickest people first, which may impact your wait time. Wait times can vary and change at any moment based on the amount and severity of patients seeking care.
What happens if I arrive after my selected arrival time?
If arrive later than your selected arrival time, you might lose your place in line. We will do our best to accommodate you with a new estimated wait time.
Can I reserve a spot tomorrow?
No. The tool will only allow you to let us know you’re on your way sometime today, beginning at 5AM.
Do I still need to check in?
Yes. Please notify the front desk when you arrive, but you are already in our system. Reserving your spot online shortens the check-in process.
If I reserve my spot online, will I still have to wait once I arrive?
Our staff are required to treat the sickest patients first. This means that individuals who arrive after you may be seen sooner. We appreciate your understanding as we provide the necessary care to those in most critical need. Thank you for your patience.
Why are people being called back to be seen before me when I checked in first?
This could be for a variety of reasons:
- A patient may have a scheduled appointment for another service.
- A patient may have serious concern or injury that requires immediate attention.
- A patient may have checked-in using On My Way to reserve their place in line before coming to this Urgent Care location
Are all patients here for Urgent Care?
CCHC Urgent Care provides other types of care also. The check-in desk may be registering patients to be seen in Urgent Care, or they may be checking-in patients for other services, such as primary care, lab, x-ray.
Let us know you’re on your way and you can save your spot in line to help minimize your wait time upon arrival. The On My Way feature lets us know you are coming to our Urgent Care and why. This information allows us to streamline your check-in experience and better prepare for your visit. Please understand your arrival time is not an appointment, and an estimation only. Clinical needs are evaluated at arrival and your place in line may change if another patient has a more serious condition. Wait times listed online are estimates and subject to change. If you arrive later than your selected arrival time, you might lose your place in line. We will do our best to accommodate you with a new estimated wait time.
One visitor will be allowed per patient. Further visitors are up to provider discretion.
CCHC Urgent Care office is open later and more days than the standard M-F business hours. Beginning July 1, 2022, you will see a charge for Service(s) provided in the office during regularly scheduled evening, weekend, or holiday office hours, in addition to your basic service.
Frequently Asked Questions:
What is On My Way?
On my Way is a feature on the CCHC Urgent Care website, and MyChart that allows patients to let us know that they are coming. By checking-in online, it reserves that patient’s space in line before they arrive at clinic. On My Way also shows an estimated wait time. The advantage of viewing wait times and then checking-in through On My Way is that you can wait at home.
Do I need to have a CCHC MyChart Account to use On My Way?
No. While we encourage you to sign up for a CCHC MyChart Account, you can use the online tool to reserve your spot without a CCHC MyChart account.
Is it secure?
Yes. Our secure platform is dedicated and designed to protect patient privacy.
Is this a scheduled appointment at CCHC Urgent Care?
On My Way allows you to reserve your spot to minimize your wait time in the clinic. We do our best to provide appropriate care to all patients as quickly as possible. However, we are required to treat the sickest people first, which may impact your wait time. Wait times can vary and change at any moment based on the amount and severity of patients seeking care.
What happens if I arrive after my selected arrival time?
If arrive later than your selected arrival time, you might lose your place in line. We will do our best to accommodate you with a new estimated wait time.
Can I reserve a spot tomorrow?
No. The tool will only allow you to let us know you’re on your way sometime today, beginning at 5AM.
Do I still need to check in?
Yes. Please notify the front desk when you arrive, but you are already in our system. Reserving your spot online shortens the check-in process.
If I reserve my spot online, will I still have to wait once I arrive?
Our staff are required to treat the sickest patients first. This means that individuals who arrive after you may be seen sooner. We appreciate your understanding as we provide the necessary care to those in most critical need. Thank you for your patience.
Why are people being called back to be seen before me when I checked in first?
This could be for a variety of reasons:
- A patient may have a scheduled appointment for another service.
- A patient may have serious concern or injury that requires immediate attention.
- A patient may have checked-in using On My Way to reserve their place in line before coming to this Urgent Care location
Are all patients here for Urgent Care?
CCHC Urgent Care provides other types of care also. The check-in desk may be registering patients to be seen in Urgent Care, or they may be checking-in patients for other services, such as primary care, lab, x-ray.