Posted on November 09, 2020
Having choices when it comes to your health care is a good thing. But making the right choice about where to go and when can be overwhelming-especially during the coronavirus (COVID-19) pandemic. In our last newsletter, we discussed safely visiting your provider in-person or as a virtual visit. As a CCHC patient, we encourage you to CALL US FIRST to determine your best path of treatment that will reduce your exposure, expedite your treatment, and reduce your wait time. Our clinical teams are standing by and will be happy to help you make a decision 24 hours a day 7 days a week.
What if I have minor symptoms of coronavirus?
- It is not recommended that you go directly to an emergency room for coronavirus testing. ER services should be reserved for life-threatening conditions.
- If you are having symptoms of COVID-19, your provider’s office can direct you to the best place for testing that will reduce your wait time and limit exposure (both for you as a patient and for our staff).
Why call us first?
- We know you, have your records, and may be able to see you right away. (Other providers may not have your health information which can lead to unnecessary tests. Many times Emergency Rooms have very long wait times.)
- We can help determine where you can be best treated. (Many times patients are unsure whether they should go to the Emergency Room. Our clinical teams can help you make that determination 24 hours a day 7 days a week.)
- CCHC has lower cost, high quality acute care available when you do not need a hospital. (Ever heard of someone receiving a large bill from a visit to the Emergency Room?
How to Reach Us?
Mon-Fri 8-5 – Call your doctor’s office. If you have an acute illness and are considering going to the Emergency Room, ask to speak with a nurse. Clearly state you need to speak to a nurse and not leave a message.
After Hours – Call 252-636-NURS (6877). This is our nurse triage line and they have access to your medical record and your physicians. Yes, that’s right! They are there to help even at 11:00 p.m. at night.
Where and by Whom Will I be Treated?
Your Doctor’s Office – Your care team will do everything they can to get you in for a same day appointment. Know that your care team consists of not only your physician, but also physician assistants, nurse practitioners, care managers, nurses, and other clinical staff. Our aim is to see you when you need to be seen and to accomplish this each of our clinics has slots open daily for urgent problems.
CCHC Urgent Care – Open 8:00 AM to 8:00 PM weekdays, 9:00 AM to 4:00 PM Saturdays and holidays (closed on Thanksgiving and Christmas), and 1:00 PM to 6:00 PM Sundays. Urgent Care has a “phone ahead, wait at home” program that allows you to pick the time you come in to avoid waiting. This can also be accessed on-line, on the CCHC home page at www.cchchealthcare.com.
CCHC Extended Care – This clinic is open most weekdays with hours the same as that of Urgent Care and is staffed by Emergency Medicine physicians, Hospitalists, and Cardiologists. These physicians have access to a higher level of equipment to evaluate and treat more acutely ill patients and can often safely treat problems that historically have required a trip to the hospital. The Extended Care Clinic is a referral only site, meaning that your regular care team must call first to assure that this clinic is appropriate for your situation.
The takeaway: For Non-Life Threatening Emergencies, your care team is standing by to serve you or direct you to the best place to receive the care you need.